Maintain information like, serial number, asset code (Make and Model), warranty and AMC status, Location etc. Keep track of in scope IT inventory equipment's inventory Provide VIP support to the identified list of users. Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to hardware, software, and networking support Installation and configuration of application clients (as per SOP) Manage disk and folder sharing, and permission settings on desktopsĪssist users in accessing applications based on standard SOPs Troubleshooting printer / scanner related issues at users' desktop/laptop and reporting hardware issues to vendors ![]() ![]() Isolate system issues diagnose standard software issues and report hardware issues to respective vendors Troubleshoot and resolve desktop / laptop OS issues ![]() ![]() Install desktop OS, messaging client, applications such as Office Suite, Adobe Acrobat, WinZip, as per software deployment policy, and add or remove accessories, peripherals or mobile devices and configure PCsĬonfigure desktop and laptop as per the desktop/laptop standardization policiesĬonfiguration of internet settings and proxy settingsĬonfiguration of mail clients and troubleshooting mail client related issues
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